MTY EYE Call Recording Software

For use with MTY EYE call recorders.

Incudes 2 parts:-

1. Part: Call Recording Service:

Windows Service which is necessary for the recording and storage of data.

2. Part: Call Browser:
A Software solution for the management of recorded calls.

1. Part - Call Recording Service

The EyeSDN USB device records all calls automatically as soon as the computer has started up.
If the computer connected to an EyeSDN USB device is part of a network remote access to
the data is possible.
File name includes the data device, telephone numbers, date, time, service and duration.
The call recording software is running in the background.
Multiple devices can be connected to a single computer and are integrated into one software application.
It is possible to deactivate data recording (e.g. voice recording, protocol or CDR-data).
Phone calls can be stored in encrypted or uncrypted form.
The default setting for voice recording is A-Law Stereo, two-channel format.
That means 960KB/per minute and call disk space.
Call Recording data can be saved compressed in the formats MP3, GSM and Mono
(disk space: 100KB per minute and call).
With the filter dialogue can be defined rules that decide which of the recorded calls are strored or not
on the hard drive.
Telephone numbers, dates and/or time stampes are filter conditions.
There is an open interface for the software integration, e.g. call center software.

Beside the above described software features you will get further features when the Call Browser has been installed:

The Microsoft programme ".NET" is required to run the Call Browser (included in software package).
Call Browser produces a clearly laid out list of the recorded data (call, protocol data and CDR).
You get a quick overview of the important information relevant to each call
(in- and outgoing telephone number, time of call, duration of call).
The EyeSDN USB call recording software offers the ability to listen in to current calls.
The data of B and D channel (protocol recording) can be analysed with the open source software WIRESHARK
(included).
Protocol analysis can be tested on the monitored ISDN lines.
Call detailed record data (CDR) such as internal and external telephone numbers, exact date
and time as well duration of the call are stored.
The export of CDR data to Excel is possible.
Recorded data can be played black, archived and deleted with the user-friendly software.
The column contents can be sorted in ascending or descending order.
Finding data is simplified by powerful filtering and sorting functions.
Call recording software is available in German, English, Dutch, Greek and Spanish.